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 CUSTOMER SUPPORT
 TROUBLE REPORT

Please fill all information to ensure proper response. When finished, press the Submit Button to send your support request.

Customer Name:
Customer E-mail:
Service/Provider:
Customer Number:
Tracking Number:
Call Date/Time:
APN:
(Enter ALL if all APNs are affected)
Callback Number:
Destination Number:
Please answer the following questions:Yes   No
Are you able to dial the APN and hear the phone ring?  
Did you use the local International Access Code to dial the APN?  
When you hang up after 1 or 2 rings, does the system call you back?  
When you get the callback, do you hear the "AmeriCom voice prompt"?  
Did you enter the destination number using TONE dialing?  
When you enter your destination number, do you hear the phone ring?  
When your party answers, are the lines clear?  
Does your callback number receive excessive "phantom calls"?  
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