Boomerang and Debitalk customers are now able to get a callback by using their E-mail or SMS. This allows customers in locations where international dialing is blocked or thwarted by the local phone companies to have their Access Phone Number dialed. By using this feature, you are able to bypass your local telephone network and any inconveniences associated with such networks, thus initiating callback.

Several countries are aware of the benefits of callback and have begun to block calls to callback switches or attempt to redirect the calls. Other customers do not have the option of dialing internationally, either because it costs more to activate it, or they are behind special phone equipment which prevent it. The CallbackTrigger lets these customers send an E-mail from their home or office, or an SMS from their cellular phone and get a callback almost instantly. We can also implement a time delay so that customers who use a single phone line can get off the Internet in time to get their callback.

Some wireless phone companies charge more to allow international calling through their networks. These same phone companies provide E-Mail capabilities on their phones or pagers. You cand send an E-mail to the CallbackTrigger to have it dial your Access Phone Number, which in turn dials your wireless phone. International calling on the wireless phone with no extra costs!

Active customers must create a new E-mail message in one of the following formats:

To: CallbackTrigger@worldxs.net
Subject: BID: (your billing id) APN: (your APN/DID)
e.g. Subject: BID: 1234567 APN: 123-456-7890
 
or
To: CallbackTrigger@worldxs.net
Subject: AM: (your tracking number) APN: (your APN/DID)
e.g. Subject: AM: 123456 APN: 123-456-7890
 
or
To: CallbackTrigger@worldxs.net
Subject: CN: (your customer number) APN: (your APN/DID)
e.g. Subject: CN: 12345 APN: 123-456-7890

It must be an APN on your account. If you'd like a five (5) minute timed delay, add "TD" to the end of your "Subject:" line. Otherwise the system will call you back immediately.

Keep in mind that it can take anywhere from 15-30 seconds to 15 minutes, depending on how long it takes for the customer's E-mail to get to the trigger system. If the customer's E-mail is on a corporate network that gets queued on the hour, it will take longer.

If your E-mail was incorrectly formatted or some other technical problem occurred, your message will be returned to your E-mail address with the reason why it failed. If, after 5 attempts, you're still not able to trigger callback, please let us know.

NOTE: This system is always being tested and might be sporadic or not work at all, depending on the load on the mail servers and other situations. Please be patient with it and do not send every error you get to Support unless you've gotten 5 already. We have log files on this side and can track usage and can see what numbers are triggered and when (and from whom) for debugging purposes. Abuse of the system will not be tolerated.

Active customers must be allowed to send an E-mail message as a regular SMS. This service is now offered by most companies worldwide. However there's a FREE service by BWARE Technologies that allows you to send E-mail from your cellular phone, using the following procedure:

You must send a SMS to number:   +393388641732
And the following text:   EMAIL CallbackTrigger@worldxs.net .AM: (your tracking number) APN: (your APN/DID).
e.g. EMAIL CallbackTrigger@worldxs.net .AM: 123456 APN: 1234567890.

Make sure to write the message exactly as explained here or refer to this site for further information on this service.

TIP: Save the message on your phone, so it will be very easy to resend it in the future, at any time.