This page contains answers to most common questions we receive from our World Link and Boomerang customers.

Q: Where do I find instructions to trigger callback via E-Mail?
A: Check out the callback Triggering page.
 
 
Q: How can I change my credit card number or expiration?
A: If you only need to update the Expiration Date, you may use the change form. If you need to change any other Credit Card detail, you must fill out and fax to us the Credit Card Change form.
 
 
Q: How do I change my callback number?
A: Simply follow the istructions (often referred as "FOLLOW ME") you received with your order confirmation. If you really can't do it by yourself, you may also submit us a change form.
 
 
Q: Can I use your service from a rotary phone?
A: Most phones have a switch that will allow you to switch between rotary and tone phone. If your area does not allow tone calling, you may still use the service: follow the calling procedures until you receive the dial tone from the callback service. At this point, switch your phone from rotary to tone dialing and you may dial your international call.
 
 
Q: I can't use your service. What do I do then?
A: Please check out the trouble report page and submit it as soon as possible.
 
 
Q: Why am I requested to terminate my "destination number" by pressing the # (pound or hash sign) key?
A: Pressing # after your destination number, allows the system to immediately begin switching your call. If # is not pressed, the system must wait a certain amount of time to decide that you have completed entry of the destination. Entering it will reduce the cost of your calls.
 
 
Q: What happens when *** it's not pressed at the end of the call?
A: If *** is not pressed at the end of the call, the call may or may not be disconnected. The *** is used to assure disconnection of the line when using older phone lines or systems that may not do so simply by hangin up.
 
 
Q: When is the phone call time count starting? From the dialing or when the call is aswered?
A: If the call connects, the call is billed from when you answer the callback call. This is the standard with the providers we currently deal with. We are not aware of any other providers who don't bill for the dialing period.
 
 
Q: About the billing. How frequent is it? May I receive it by E-mail?
A: At the end of each month, we send you a printed detailed report by E-mail. The total amount is split into subtotals for each Access Phone Number. For each call we list date, time, complete number, location, duration and cost. Sample report.
 
 
Q: When is my credit card charged?
A: Generally credit cards are charged at the end of the month.
 
 
Q: Do I have a time limit on calls?
A: Yes. You may use service for up to one hour at a time.
 
 
Q: Can I request a delay on the callback call?
A: Yes. Just let us know how long and to which APN we should apply the delay.
 
 
Q: Can I raise/increase my credit limit?
A: Yes. After establishing a good faith credit history, you may send us your request for additional credit by contacting us and specifying your provider, customer number, your access number, your old credit limit and your new credit limit.
 
 

Other FAQs are also available in the callback FAQ.